Leadership and Management Skills for the New Manager and Supervisor

Introduction

Competent people demonstrate technical excellence in their chosen field and this expertise is often recognized and rewarded by promotion into a supervisory or management role. However, frequently little training is afforded to those given the responsibility.  Managing people is no easy task and the early experiences of newly appointed managers can be marked with anxiety, stress, and insecurity as to how to what to do and how to do it. This program offers a pragmatic overview of good management practice for those new to supervision. It recognizes that there are a variety of skills needed to be effective and offers insights into the critical competencies, which assist the transition into management.

Getting off to a good start is important particularly in today’s increasingly competitive business climate and the skills acquired in this program will “fast track” delegates to manage effectively. A variety of tools, techniques, and frameworks will be presented enabling "new" managers to understand their role and responsibilities function effectively and get the best performance from those they lead. If you are new to supervision or management this course offers a compendium of good practice that will impact your practice immediately.

Objectives

The program highlights:

• Managing the performance of self and others; planning personal and team priorities
• Building a high performing team using the power of diversity
• The manager as a communicator, coach, and developer of people
• Time Management, Delegation and Communicating with Impact

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This program is designed for those professionals across all functions or disciplines. More specifically it will be of value to:

• Those who may be moving into supervisory or management positions.
• Professionals who are interested in further enhancing their management skills
• Professionals who have had no formal training or those seeking a “refresher” of good team practice  
• Employees identified as "high potential" for "fast track" management posts in the near future

Course Outline

Day 1: The Foundations of Management: roles, responsibilities and personal style

• Understanding the wider working environment that impacts the organization
• Identifying the characteristics of good management
• Making the transition to management: new skills, fears and expectations
• What Managers Do? Key competencies, behaviors, and activities in the manager’s role
• Psychometric assessment of personality and impact on management style
• Identifying your management styles, blind spots and adapting behavior to achieve maximum benefit
• What mistakes do new managers make and how to avoid them

Day 2: Managing the performance of self and others: planning personal and team priorities

• A focus on Continuous Improvement: Kaizen: improving, self, team, and organization
• The role of performance management in organizations
• Communicating team purpose and clarifying personal priorities and contributions
• Establishing SMART objectives for individuals / team and how to measure them
• How to plan and prepare for successful performance reviews
• Understanding the implications of assertive, passive, and aggressive management behaviors and their outcomes  

 Day 3: Building High Performing Teams using the power of diversity

• Identifying the characteristics of Highly Effective Teams and of Dysfunctional Teams
• Stages in team development and the manager's role
• Appreciating team and harnessing diversity: team roles and their identification and application
• Team audit: exercise to evaluate current team performance and identify strength and potential areas for action
• Problem-solving in teams; Making structured and creative decisions
• Managing people through change - the impact of change on the individual and it management  

Day 4: The Manager as a Communicator, Coach and Developer of People

• Building trust: a critical in managing effectively
• How to give feedback:  a tool for development and progression 
• Using a feedback planner for difficult conversations and managing potential conflict
• Coaching for personal and team success using a model
• Key communication skills for coaching and management: listening, Influencing, and Written communications
• How to Motivate and your people

Day 5: Time Management, Delegation, and Communicating with Impact

• Managing Time Effectively: Reviewing the most common time management failings and determining priorities"
• Delegation for empowerment: How to delegate to motivate staff and raise performance
• Communicating with impact: the characteristics of powerful presentations - guidelines for good practice 
• Personal SWOT review of learning
• Action plans. What objectives and actions do I seek to implement/achieve on return to the workplace