Mastering the Art of Effective Communication (Certified By ILM)

Introduction

Personally we are each potentially a ‘basket of benefits’ and it is essential to be aware of what those benefits are so as to master them and to know what we are capable of offering to the organization.

Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase in pace, the complex choices we have to make and the range of communication channels available, we have to access new and smarter ways of communicating. In exploring these ways, this program includes a look at Emotional Intelligence, Social Intelligence as well as the pillars of Neuro-Linguistic Programming in order to give the learner a deeper understanding of the need for our communication to become more intelligent and intuitive.

Through understanding personal branding, professional relationship building, developing effective communication and presentation fundamentals this programme provides the essentials to master business communication.

Objectives

WHAT THIS COURSE CAN DO FOR YOU…

• Project a professional, positive personal image
• Learn how to use positive language
• Select and apply the correct communication channel
• Ensure your communication has a clear purpose and objective
• Be aware of sensory acuity and develop rapport
• Develop presentation skills
• Master difficult conversations
• Develop confidence in giving and receiving feedback
• Master the art of modern written communication.

Training Methodology

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.

The courses have a strong focus on an outcomes-based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

• Role-plays
• Break-away sessions
• Relevant business exercises
• Presentations
• Demonstrations
• Discussion activities and Case studies
• A pre-course Communication Styles questionnaire.
• A printed workbook with tips, techniques, and space for personal notes

High emphasis is placed on learning through ‘doing’ where learners are presented with real-life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

Who Should Attend?

The course targets all business professionals who communicate on a regular basis with individuals of different levels of skills, knowledge, and ability. The course is open to all individuals who need to master the skills of communicating in a diverse community using either written, verbal or non-verbal skills.

Course Outline

Projecting a Positive Personal Image

• Personal branding

• Value systems

• Positive language usage

• Mastering the skills required of the professional business person

Understanding effective Business Communication

• Basic Communication Principles

• Being flexible and adaptable in a diverse community

• Unblocking your Communication Style to ensure understanding

• Planning your approach to Communicating

Building Relationships

• Building rapport

• Sensory Acuity: Becoming aware of our and other peoples’ senses

• Learning to become flexible in our behaviour

Verbal Communication Intelligence

• Learning to stand up and present with confidence

• Becoming a more competent interviewer/interviewee

• Knowing how to ask the right questions when communicating

• Managing a meeting more effectively

• Honing our basic negotiating skills

Positive Interpersonal Communication

• Giving and receiving feedback

• Accepting and giving criticism

• The psychology of conflict situations

• Recognizing the difference between aggressiveness, passivity, and assertiveness

Mastering Written Communication

• Defining the purpose and objective of effective business communication

• Up-to-date business writing skills

• Mastering email communication

E-mails, Letters and Other Business Writing/What Makes an Effective Presentation

• Managing e-mails to be noticed

• Writing effective business letters

• Writing professional agendas and minutes

• Writing instructions and guidelines

• Characteristics of effective presentations

• Preparing a persuasive business presentation

Presentation Skills

• The pillars of effective presentations

• Setting and meeting objectives

• Meeting the audience’s needs

• Structuring the presentation and making a case

• Positive body language

• Using visuals effectively

Making a Case & Influencing Skills

• Choosing words for maximum impact

• Handling questions from your audience

• Team presentations to convince critics

• Supporting presentations with written documentation

• Making a persuasive business case

• Influencing Skills and getting support

Self-Assessment Opportunities

• The Emotional Blueprint

• Assertiveness and Conflict Management Assessment

• Understanding Adult to Adult Communication