The Competent Manager (Certified By ILM)

Introduction

A confident and charismatic executive, manager-leader is a great asset for the company, as she or he can provide more business opportunities, managing and leading others to achieve greater results. He is able to delegate and give people independence and responsibility to accomplish their goals, as well provide guidance and be the model in order to help them to do it. Becoming a talented manager doesn't happen just by having the title in a name card, but by mastering skills in knowing self-better, thus becoming more confident and charismatic; as well as in knowing how to communicate effectively and relate to others. Intellectual, Emotional and Social competence is all about understanding yourself and how other people react to you, and then using this knowledge to your advantage and better foster relationships. This course will equip participants with basic and essential knowledge about the art of effective intellectual and emotional communication, which will create a new awareness and understanding on how to connect better and build more durable and healthy relationships with other team members for a better business result. It will also equip participants with a wealth of practical tools. The interactive training methodology will also provide one-to-one coaching through cases study, the best ways to retain information and motivate to practice all they have learned straight-away.

This comprehensive development course will give you the tools and skills you will need to manage your team and be a Competent Manager covering all aspects of modern management, this is your opportunity to learn and practice a whole range of tried and tested and cutting edge techniques for managing people. You will leave the course with added confidence to get the very best out of your team and manage in a way that will motivate and inspire your team to achieve greater results and work in a more productive way. By using the techniques learned on this course you will soon be seen within your organisation as a Competent Manager.

In this course, you will:

• Identify the key skills and competencies required by a competent professional
• Effective ways of managing performance for you and your team
• Strategies for negotiating, influencing and persuading those you work with
• How to turn around undisciplined employees
• How to create a culture of personal responsibility 

Objectives

By the end of this course, you will be able to:

• Develop their understanding of the skills and competencies required by the competent manager
• Develop an understanding of different approaches to management, including leadership styles
• Learn how to manage teams and individuals
• Understand how to manage and develop teams
• Consider the role of negotiation, influencing and persuasion for the competent manager
• Plan your own continuous professional development

Training Methodology

ILM is the UK’s leading provider of leadership, management and coaching qualifications, and a City & Guilds Group Business. ILM offers a specialist suite of qualifications ranging from Level 2 to Level 7, which are awarded by The City and Guilds of London Institute. ILM also specialises in assessment, learning content, recognition and the accreditation of high-quality training in the fields of leadership, management and coaching.

ILM offers leadership and management qualifications through our network of accredited centres worldwide. Not only are ILM’s qualifications industry standard, ranging from team leading programmes to diplomas for senior directors, but they help retain and motivate staff too.

Who Should Attend?

• Professionals in all functional areas of the organisation
• Professionals who are operating at a first line or middle management level and wish to consolidate their management experience
• Anyone who is aspiring for a management position

Course Outline

DAY 1:

Course Introduction and Objectives

• Reviewing the role of the competent manager
• Identifying the skills and competencies required by the role
• Understanding how management has to adapt to culture
• The new business reality and its impact on managers
• Building a professional development plan
• Creating business culture within our team
• Creating minimum behavioural standards
• Risk, reward, and motivation

DAY 2:

Establishing the Difference between Management and Leadership

• Reviewing alternative approaches to management
• Establishing your own leadership and management style
• Identifying the impact your leadership and management style has on your team
• Learning that personality styles and assigning responsibility are linked
• Understanding the mindset of your staff
• How to run effective team meetings
• How to hold performance improvement meeting
• Time management

DAY 3:

Understanding the Performance Management Cycle

• Identifying and agreeing individual and team objectives
• Ensuring everything is in place for excellent performance
• Monitoring performance
• Reviewing performance and giving feedback
• Effective questioning techniques
• Silent coaching to improve individual performance
• Listening - A manager's greatest weapon
• 4 Quadrant model of motivation

DAY 4:

Identifying Stages of Team Development

• Understanding the difference between a group and a team
• Different team roles and their contribution to a successful team
• Identifying and planning effective team development
• How to present our ideas to the team
• Communication tools for managers
• The relationship bank account
• Deposits and withdrawals
• Creating a culture of recognition
• The recognition formula

 DAY 5:

Negotiation Styles and When They Might be Appropriate

• Influencing your line manager, colleagues and customer
• Identifying appropriate opportunities and strategies for persuasion.
• Negotiation secrets to help you win
• Letting the other person Save face
• Case study of elite negotiators
• Continuing development schedule
• Readers are leaders