Business Process Management (Certified By ILM)

Introduction

This interactive course is designed to help you plan and execute an audit of your business processes, risk management and balance scorecards/KPI's. By focusing on techniques for understanding and evaluating process flows and objectives, you will learn how to uncover associated process risks and assess the effectiveness of their related controls. In addition to learning from real-world case studies, you will receive other reference materials for your future use.

Highlights of the program include:

• Understanding how to use the Balanced Scorecard to drive improved performance
• Building a Balanced Scorecard from scratch
• Aligning your organisation around commons goals
• Stimulating activities and discussions
• Creating a personal action plan to drive performance improvement within your organisation
• Review and assess any process within an organization
• Use facilitation and interview techniques to develop a clear understanding of process objectives, associated risks and the evaluation of controls
• Explore root causes of process deficiencies and develop practical recommendations
• Understand and apply process performance measures
• Select the most effective and efficient documentation method(s) for a process audit
• Develop reporting methods for the business process audit results
• Translate vision and strategy into practical action and improved organisational performance
• Understand how to monitor and manage strategic performance
• Design and build a Balanced Scorecard
• Drive operational performance improvement in line with the strategy
• Communicate and manage change
• Deeper knowledge and understanding of the Balanced Scorecard
• A systematic methodology for developing and managing a Balanced Scorecard
• Practical experience in the use of the Balanced Scorecard
• Greater capability to monitor and drive performance improvement
• Understating of how to rollout a Balanced scorecard across an organisation
• A personal action plan for applying learning within their own organisation

Objectives

• Understand the key terms and concepts in BPM
• Learn the major methodologies and techniques for implementing BPM
• Discover the various technologies that support BPM

Training Methodology

The workshop is based on a combination of interactive activities – group and individual exercises, case studies and discussions – along with formal inputs. Real examples are employed to illustrate how the techniques work in practice and a case study is used to demonstrate the end-to-end process of creating and implementing a Balanced Scorecard. Delegates also create a plan of action for applying lessons learned within their own organisations

Who Should Attend?

People ranging from those with little or no experience of the business process & Balanced Scorecard approach through to those already implementing such a methodology are welcome on this event.

Course Outline

Day 1: Introduction to Business Systems Analysis

• The Role of the Business Systems Analyst
• Alternative approaches to Business Systems Analysis
• The Systems Development Life Cycle (SDLC)
• Starting a Systems Development Project
• Identifying System Users and other Stakeholders
• Creating a Vision Statement
• Defining the System Scope             

Day 2: Introduction to Business Systems Analysis

• The Role of the Business Systems Analyst
• Alternative approaches to Business Systems Analysis
• The Systems Development Life Cycle (SDLC)
• Starting a Systems Development Project
• Identifying System Users and other Stakeholders
• Creating a Vision Statement
• Defining the System Scope

Day 3: Introduction to Business Systems Analysis

• The Role of the Business Systems Analyst
• Alternative approaches to Business Systems Analysis
• The Systems Development Life Cycle (SDLC)
• Starting a Systems Development Project
• Identifying System Users and other Stakeholders
• Creating a Vision Statement
• Defining the System Scope

Day 4: Introduction to Business Systems Analysis

• The Role of the Business Systems Analyst
• Alternative approaches to Business Systems Analysis
• The Systems Development Life Cycle (SDLC)
• Starting a Systems Development Project
• Identifying System Users and other Stakeholders
• Creating a Vision Statement
• Defining the System Scope

Day 5: Introduction to Business Systems Analysis

• The Role of the Business Systems Analyst
• Alternative approaches to Business Systems Analysis
• The Systems Development Life Cycle (SDLC)
• Starting a Systems Development Project
• Identifying System Users and other Stakeholders
• Creating a Vision Statement
• Defining the System Scope