Competency Development and Managerial Excellence for Operation and Production Supervisors
Start Date | End Date | Venue | Fees (US $) | ||
---|---|---|---|---|---|
Competency Development and Managerial Excellence for Operation and Production Supervisors | 13 Oct 2024 | 17 Oct 2024 | Cairo, Egypt | $ 3,500 | Register |
Competency Development and Managerial Excellence for Operation and Production Supervisors
Start Date | End Date | Venue | Fees (US $) | |
---|---|---|---|---|
Competency Development and Managerial Excellence for Operation and Production Supervisors | 13 Oct 2024 | 17 Oct 2024 | Cairo, Egypt | $ 3,500 |
Introduction
This Master Class is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.
The program focuses on:
- The ‘HOW!’ - using critical skills and behaviour to develop personal competencies
- The ‘WHAT!’ - developing task competencies needed to achieve successful process delivery
- Building on your existing personal knowledge and skills-set
- Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
- The production of a follow-up action plan which can help you implement new skills back at work
Objectives
- Identify, develop and improve key competencies necessary for superior performance
- Improve creative thinking, problem solving and decision making skills
- Develop reading skills and note-making effectiveness
- Learn to use and apply simple memory systems
- Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
- Develop a plan and approach for self-development
Attendance on this unique five days program will enable delegates to:
Training Methodology
We use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout the program. This helps reinforce and imbed skills and performance.
The tutors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.
Who Should Attend?
- Anyone involved in the operational supervision of an office environment
- Secretaries and administrative support personnel needing to develop superior performance in their working environment
- Senior Personal Assistants
- Senior Secretaries
Course Outline
DAY 1
Personal Effectiveness - Part I
- Your Brain Skills: The Brains behind a Business
- Thinking about reading (and identifying your current skills)
- How to be a 'successful' reader
- Reading strategies: the theory
- Thinking about note-making
- How to make notes quickly and effectively using mind mapping
- Practice using mind mapping
Personal Effectiveness - Part II
- Reading at work
- Combining Fast Reading and Mind Mapping skills to increase effectiveness
- Memory magic: Introduction to Memory systems
- Memory linking
- Memory journeys
- Remembering names and numbers
- Memory at work
DAY 2
Effective Inter-Personal Communications
- Barriers - and their solutions
- Body Language/building rapport
- Keys to relationships
- Self image and self esteem
- Getting your point across: know what to say and when to say it
- Managing feelings; managing other people
- Listening and questioning
Time Management, Planning & Problem Solving
- Results-orientated time management
- Outcome planning for better results
- Can anyone be creative?
- Practical approaches to problem solving
- Prioritization and Planning Periods
- Getting things done
- Identifying and dealing with timewasters
DAY 3
Your Personal Skills-set: Putting It All Together
- Your role and job in the context of any organization
- Using Core Skills in the real world
- Thinking and working in groups
- Better Meetings
- How to change habits of a lifetime
Setting the Scene and Evaluating Existing Skills
- General introduction
- Assessing prior skills and knowledge
- Competencies required
- Perceptions, attitudes and beliefs
- Learning Styles/Thinking Styles
- Time management skills
- Time Management Group Activity 1
- Video on time management
- Time Management Group Activity 2
DAY 4
Organising and Planning
- Managing workflow
- Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
- Group Activity
- Mind Mapping
- Video
- Group Activity – mind mapping exercise
- Managing meetings
Communication Skills
- Understanding Assertiveness
- Group Activity on assertiveness
- Listening and questioning skills
- Group activity on listening effectively
- Body Language
- Group activity on body language
- Video
- Colour Code Exercise – team working involving sequencing, problem solving & concentration and memory
- Video - working with different personalities & cultures
DAY 5
Team working
- Conflict management
- Dealing with difficult people
- Managing upwards
- Stress management
- Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
Presentation skills
- Telephone skills
- Writing skills
- Email etiquette
- Presentation skills
Professional Recognition & Accreditations
Society for Human Resource Management (SHRM): EcoMan is recognized by the Society of Human Resources Management (SHRM) as a Preferred Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by EcoMan Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CPSM or SHRM-SCPSM.
HAVE THIS PROGRAM PRESENTED onsite in your organization and have these topics customized to your needs, while saving more than 20% off public workshop fees. As an organization or association, host a public session and save even more.