Mastering Communication, Negotiation and Presentation Skills

Introduction

Mastering the inter-related skills of communication, negotiation, and presentation is the key to success both for individuals building their careers and for the organizations in which they work. Collectively known as ‘soft skills’ the art of communications, negotiations, and presentations will:

• Compliment hard skills which are vital occupational requirements
• Be highly sought out by employers
• Support personal effectiveness and success of individuals
• Develop competence and capability to help strengthen the personal profile and image

Drawing on classical learning, psycho-linguistic research, and ideas associated with NLP and Emotional Intelligence, this highly interactive and hands-on program helps participants explore and practice the principles and techniques they need to be effective communicators, negotiators, and presenters. Most importantly, it focuses on helping them apply these skills in the workplace as part of a process of continuous learning.

Objectives

By the end of the program, participants will be able to

• Master communications on a one-to-one basis and in group situations such as meetings, negotiations, and presentations
• Build rapport and strengthen their interpersonal relationships and as a result, develop their influencing skills
• Work towards mutually satisfactory agreements through professional negotiations leading – where possible – to win/win solutions
• Deliver professional presentations to small and large groups with clarity, persuasiveness and confidence

Training Methodology

This is a highly practical and interactive program designed to engage, motivate and inspire participants through discussion, role-play, and experiential simulations. Participants develop a range of skills relating to mastering Communications and Negotiations but primarily it is designed to develop the capability of delivering world-class presentations. Each participant is asked on the program to prepare and deliver a presentation and will receive feedback on not only their technical capability but their performance capability as well. Presentations are filmed for additional analysis with each participant receiving a copy of their own film via a memory stick.

Who Should Attend?

• This program is essential for all managers, professionals and anyone whose job involves communicating with and influencing, other people

Course Outline

DAY 1: STRENGTHEN COMMUNICATION CAPABILITY

• Develop the concept of communications to strengthen your communication strategy
• Determine your communication style and learn how to adapt this to a variety of situations
• Understand the concept of NLP and Emotional Intelligence when it comes to communicating with others
• Learn how to bring around change in others or a change to a situation by developing assertive communications
• Understand how strong communication capability can aid in minimizing hostility and conflict

DAY 2: THE ART OF NEGOTIATION

• Understand the definition of Negotiation and the Golden Rules – it’s not a battle!
• Determine the Key Skills of a Negotiator and how they are vital to the Negotiation
• Identify how to prepare for a Negotiation by considering your W.E.B, your BATNA, and your IVC’s
• Understand the steps to Negotiation Success – it’s about having a structure
• Describe a variety of Buying Skills enabling you to close the deal
• Learn how to deal with difficult negotiators
• Negotiation Skills Practice – experience a Negotiation

DAY 3: PRESENTATION SKILLS – TECHNICAL CAPABILITY

• Presentation preparation, practice, and feedback – Part 1
• The characteristics of effective presentations and presenters
• Demonstrate confidence by managing nerves rather than nerves managing you – it’s about     having self-belief
• The 5P’s to professional presentations
• Master your Super Start, Marvellous Middle, and Fantastic Finish – the 20/60/20 rule
• Creating notes and using cue cards
• Developing industry standard visual aids – the Golden Rules

DAY 4: PRESENTATION SKILLS – PERFORMANCE CAPABILITY

• Learn how to create impact through Passion, Power, and Presence
• Understand the power of your performance and how it supports your technical capability
• Discover the world of your Word, your Music, and your Dance and how this is vital to your performance when delivering presentations
• Managing the audience members and Q & A etiquette
• Understand the variety of room layouts to maximize the presentation experience
• Presentation preparation, practice, and feedback – Part 2
• The art of public speaking – what you need to consider every time

DAY 5: TEAM PRESENTATIONS/PRESENTING PROPOSALS/MANAGING CHANGE

• Learn how to deliver team presentations
• The advantages and disadvantages of team presentations
• Discover how to present a proposal through a presentation
• Presentation preparation – make a proposal through a team presentation – Part 3
• Receive feedback on your proposal and how the presentation was delivered
• Managing change in others when implementing proposals
• Program review and action planning